Privacy Policy - FindMyNganya
FindMyNganya ("we", "us", or "our") provides real-time matatu tracking, fleet browsing, community chat (including FanConnect), ratings/reviews, and report/support features for commuters. This Privacy Policy explains what data we collect, how we use it, and your choices.
By using FindMyNganya, you agree to this Privacy Policy. If you do not agree, please do not use the app.
1. What We Collect
Depending on the features you use, we may collect:
- Account/profile data — name, username, email address, and an optional profile photo.
- Phone number — when you make a payment or top up your Finds wallet, so we can process the M-Pesa transaction.
- Payment/transaction data — top-up and payment amounts, status, and transaction references. We do not store your M-Pesa PIN or full card details; payments are handled by our payment processor.
- Location and route data — where you grant permission, used to show nearby matatus, estimate arrival at your stage, and (optionally) save your home stage.
- Community content — messages, media, ratings, and reviews you post.
- Report details — information you submit in incident/safety reports.
- Technical/device diagnostics — for reliability, security, and abuse prevention.
2. How We Use Your Data
We use data to operate core app features, improve experience and reliability, support moderation and abuse prevention, investigate reports, provide support communications, and comply with legal obligations.
3. Reporting, Safety, and Escalation
If you submit incident or safety reports, we may use report data for in-app review and moderation. Where legally required or appropriate, we may share relevant report details with competent authorities or emergency/public agencies.
4. Legal Basis (Where Applicable)
Where required by law, we process data based on consent, performance of requested services, legitimate interests (security and product improvement), and legal obligations.
5. Sharing and Disclosure
We do not sell your personal data. We may share data with service providers that help us operate the app (such as hosting, analytics, notifications, moderation/security tooling), and with authorities where required by law.
6. Third-Party Services
We rely on trusted service providers to operate the app. Depending on the features you use, your data may be processed by:
- A cloud hosting, database, and authentication provider.
- A licensed payment processor, to handle M-Pesa transactions.
- An image storage and content-delivery provider.
- A GPS/vehicle-tracking data provider.
- A push-notification delivery provider.
Each provider processes data under its own privacy policy, and we share only what is necessary for these services to function.
7. Data Retention
We keep data only for as long as needed for service operations, moderation/safety, legal compliance, and dispute resolution. Retention periods vary by data type.
8. Security
We use reasonable technical and organizational safeguards to protect data, but no method of transmission or storage is 100% secure.
In the event of a confirmed data breach, we will investigate, take containment/remediation steps, and provide notifications to affected users and relevant authorities where required by applicable law.
9. Your Choices and Rights
Depending on applicable law, you may request access, correction, deletion, restriction, or objection to processing, and withdraw consent where applicable. You can also manage permissions (such as location) from device settings.
To delete your account and associated data, use our account & data deletion request page, or email us at the address below.
For users in Kenya, we handle personal data in line with the Data Protection Act, 2019. You have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data has been mishandled.
10. Children
FindMyNganya is not intended to knowingly collect personal data from children in violation of applicable law. If you believe a child has provided data improperly, contact us.
11. International Transfers
If data is processed outside your country, we apply reasonable safeguards required by applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we may notify users in-app or by other reasonable means. Continued use after updates means you accept the revised policy.
13. Contact
FindMyNganya is the data controller responsible for your personal data. For any privacy request or question, contact us:
Support email: support@findmynganya.com
Privacy questions? Email support@findmynganya.com.